Frequently Asked Questions
All your questions about 77joy answered here
Find detailed and straightforward answers to all the questions on your mind about accounts, deposits, verification, and customer support — all on this page.
Whether you are new to 77joy or a regular player, questions about account management, the deposit process, or identity verification often come up. This FAQ page has been created to give Bangladeshi players direct and reliable answers to the most common queries. Browse the questions and answers organized into four sections below; if you still cannot find a solution, contact our 24/7 support team directly.
Support Center
Identity Confirmation
Account Management
Deposits & Payments
Customer Support
77joy currently offers two support channels — live chat within the site and email. Live chat gives you immediate help, and if you want to send a detailed description of your issue, write to [email protected]. Both channels provide service in Bengali and English.
Yes, 77joy's customer support team is active seven days a week, twenty-four hours a day — that is, 24/7. Live chat stays open during Eid, Puja, or any public holiday. If you have a problem at night or early morning, feel free to reach out.
To get your issue resolved faster, have a few details ready in advance — such as your registered mobile number or email, the approximate time the problem occurred (BST), the tracking or reference number for any transaction, and the name of the payment method you used. This helps the support team take the right action quickly.
Absolutely. 77joy's support team can communicate in both Bengali and English. This arrangement is in place so that Bangladeshi players can comfortably describe their issues in their own language. Just type in Bengali in the live chat and you are good to go.
77joy's support email address is [email protected]. In the Subject line, write a brief description of your issue, and in the main message include your account details and a full description of the problem. A team member will review it and get back to you.
Verification & Documents
Verification is primarily for the security of your account and funds. It confirms that the account genuinely belongs to you and that no one else can carry out transactions using your identity. At the same time, it protects the platform from fraud and misuse, which is beneficial for all honest players.
Common reasons for rejection include blurry images, incomplete documents, or documents where the details do not match. The reason for rejection is usually communicated. Based on that, upload clear and complete documents again. If you are unsure what went wrong, contact us via live chat or at [email protected].
Yes. 77joy uses SSL encryption to keep all data secure. Your documents are used only for the verification process and are not shared with third parties. For more details, please read our Privacy Policy page.
Yes, this is an important point. The name you registered with on your 77joy account must match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, withdrawals may be held up. Make sure you enter the correct name at the time of registration.
Account Questions
To register on 77joy, go to the site and navigate to the login page, then choose the option to create a new account. Fill in the form with your correct mobile number, full name, and a password of your choice. Keep the registered name consistent with the name on your payment method, as changing it later can be complicated.
No, there is no restriction on logging in from a new device. You can access your account from any device by entering your registered mobile number or email and the correct password. For security, it is wise to log out after using a public or shared device.
Use the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have any trouble with the process, let us know via live chat or at [email protected] — the support team will help.
To update your account details, first log in and go to the Profile Settings section. If verification is required for the change, have the relevant documents ready. To change important details — such as your name or date of birth — contact the support team directly.
No. Under 77joy's rules, each person may hold only one account. Creating multiple accounts may result in them being suspended and any earned bonuses being cancelled. If you have a problem with an existing account, contact the support team instead of opening a new one.
Depositing Money
The minimum deposit on 77joy is ৳300. This applies equally to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — a deposit of ৳300 is sufficient in every case. You have the option to start with a small amount.
77joy accepts deposits via five methods — bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, you can send from major commercial banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Specific instructions for each method are available on the Deposit page.
After logging in, go to the Deposit section and select bKash. From your bKash app or menu, send money or make a payment to the bKash number provided there — following the instructions given. Once the transaction is complete, enter the tracking number in the deposit form. Your account balance is usually updated within a short time.
First, wait a little while, as network delays can sometimes cause a slight hold-up. If the balance still does not appear, contact us via live chat or at [email protected] with the transaction reference number, the amount, and the payment method you used. The support team will look into it promptly.
77joy itself does not charge any deposit processing fee. However, bKash, Nagad, Rocket, or Upay may apply a small service charge according to their own transaction policies — this is subject to the terms of the respective payment service. For bank transfers, the specific bank's transfer charge may apply.
You receive a 120% bonus on your first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 adds a ৳1,200 bonus, giving a total of ৳2,200. To withdraw the bonus, you must place bets worth 15 times the bonus amount — meaning for a ৳1,200 bonus, you need to complete a total of ৳18,000 in wagers.
Still have questions? We are ready to help
If the answers above have not resolved your issue, contact the 77joy support team directly — 24 hours a day, seven days a week.
Chat with us now on live chat — in Bengali
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