Your Privacy Is Our Responsibility

To create accounts, process transactions, and provide customer support on 77joy, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, and bank account details)
• Information you share when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Session duration and page visit history
• Data collected from cookies and similar tracking technologies
• Gaming activity and transaction logs

77joy uses your data for the purposes listed below:

2.1 Service Operations

• Creating and managing your account
• Processing deposits and withdrawals and confirming transactions
• Applying bonuses and promotional offers
• Properly managing gaming sessions

2.2 Identity Verification & Security

• Completing the KYC (Know Your Customer) process
• Preventing fraud, money laundering, and unauthorized access
• Ensuring account security

2.3 Customer Support & Communication

• Responding to your inquiries and complaints
• Sending important account notifications
• Assisting with technical issue resolution

2.4 Service Improvement

• Improving platform performance and user experience
• Analyzing user preferences to develop new games and features
• Keeping responsible gaming tools effective

77joy does not sell your personal data to third parties for commercial purposes. However, in certain circumstances we may share your data with the parties listed below:

3.1 Service Provider Partners

With payment gateways (bKash, Nagad, Rocket, Upay, and banks), game providers, and IT infrastructure partners — only to the extent necessary to provide the service.

3.2 Legal Obligations

We may be legally required to disclose data under court orders, directives from government regulatory authorities, or applicable law.

3.3 Fraud Prevention

Limited data may be shared with relevant authorities to investigate or prevent fraudulent activity.

77joy uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our service.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and security
• Functional Cookies: Remember language and layout preferences
• Analytical Cookies: Help us understand platform usage patterns

4.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may limit some platform features.

To ensure the security of your data, 77joy applies industry-standard technical and organizational measures:

• SSL/TLS Encryption: All data transmissions are handled through encrypted channels
• Secure Data Storage: Data is stored in encrypted form on secure servers
• Access Controls: Only authorized staff have limited access to the data they need
• Regular Security Audits: Regular audits are conducted to identify and address potential vulnerabilities
• Two-Step Verification: An additional verification process is available to protect your account

77joy retains your data for as long as it is necessary or legally required:

• Active Accounts: All relevant data is retained while the account remains active
• Closed Accounts: Certain data may be retained for a set period after account closure to meet legal and financial obligations
• Transaction Records: Retained for the period required under financial regulatory rules
• Support Communications: Kept for a limited period to improve service quality

Once the required period has ended, we securely delete or anonymise your data.

You have the following rights regarding your personal data:

7.1 Access & Review

You may request a copy of the data we hold about you.

7.2 Correction

If any of your data is inaccurate or incomplete, you may request a correction.

7.3 Deletion Request

In certain circumstances you may request that your data be deleted, though we may be required to retain some data due to legal or contractual obligations.

7.4 Objection to Processing

You may object to the processing of your data for specific purposes. However, this may limit the delivery of certain services.

7.5 Opting Out of Marketing Communications

To stop receiving promotional emails or messages, you can email us at [email protected] at any time.

Contact our support team to exercise any of these rights.

77joy strictly provides services only to those aged 21 or above. We do not knowingly collect data from anyone under the age of 21. Age is verified at registration, and identity verification may be requested in cases of doubt.

If it comes to our attention that data from a minor has been collected, we will delete it immediately and close the associated account.

The 77joy platform works with third-party payment processors and game providers. These third-party services have their own privacy policies and are independently responsible for how they handle data. We recommend that you read their privacy policies as well.

Our data-sharing agreements with third-party service providers ensure that they may only use the data for the specific purpose of delivering the agreed service — and for no other purpose.

77joy may update this Privacy Policy from time to time — due to changes in our services, new legal requirements, or technological developments. When significant changes are made to the Policy:

• The "Last Updated" date at the top of this page will change
• Registered users will be notified by email or via a notice on the platform
• For major changes, consent may be requested again

Continuing to use 77joy after a policy update means you are considered to have agreed to the updated policy. We recommend reviewing this page regularly.

Our servers and service providers may be located in various countries. When your data is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the country to which the data is transferred
• Strict confidentiality provisions are included in data transfer agreements
• Third-party partners are required to comply with our privacy standards

If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact us:

We will review your request and respond as soon as possible. Privacy-related complaints are handled with the highest priority.

You may also read our About Us page, Terms & Conditions, and Responsible Gaming page to learn more.